Terms and conditions

1. Who we are
tóco d’azur is a real estate agency established in France, specialising in the purchase and sale of properties on the Côte d’Azur.
tóco d’azur
34 Rue Caffarelli
06000 Nice
France
tóco d’azur is the data controller within the meaning of the General Data Protection Regulation (GDPR) in respect of personal data processed in connection with its services and through its website.
We process personal data in accordance with the GDPR, the French Loi Informatique et Libertés and other applicable French and European legislation.
2. What personal data do we process?
Depending on your relationship with us, we may process the following categories of personal data:
• name, date and place of birth and nationality;
• address, email address and telephone number;
• copies of passports, identity cards or other identification documents;
• information about your property requirements, search criteria and preferences;
• information about properties you own, wish to sell or wish to purchase;
• information concerning your budget and financing;
• financial information and, where legally required, information concerning the source of funds and/or source of wealth;
• information about your profession, business or professional activities;
• information about ultimate beneficial owners (UBOs) where you act through a company or other legal entity;
• correspondence and other communications with us;
• information and documents relating to a proposed or completed real estate transaction;
• information we are required to collect pursuant to anti-money laundering legislation;
• information submitted through contact forms or other forms on our website;
• technical information such as your IP address, browser and device information and cookie data; and
• other information you voluntarily provide to us.
We limit the personal data we collect to what is reasonably necessary for the relevant purposes.
3. Why do we process personal data?
Real estate services
We process personal data in order to:
• respond to enquiries;
• communicate with you;
• determine your property requirements;
• identify properties matching your requirements;
• offer and market properties for sale;
• organise property viewings;
• communicate with sellers, purchasers, other real estate professionals, notaries and other parties involved;
• prepare and perform mandates and other agreements;
• assist with offers and negotiations; and
• assist with real estate transactions through to completion before the notary.
Depending on the circumstances, the legal basis for this processing is the performance of a contract, taking steps at your request prior to entering into a contract, or our legitimate interest in providing and managing our services.
Legal obligations
We process personal data where necessary to comply with our legal and regulatory obligations as a real estate professional operating in France.
Client relations and marketing
We may use your contact details to inform you about properties, our services, developments in the real estate market, newsletters, magazines and other information that may be relevant to you.
Where consent is required by law, we will obtain your consent in advance. You may unsubscribe from commercial communications at any time.
4. Anti-money laundering – LCB-FT and TRACFIN
As a real estate professional operating in France, tóco d’azur is subject to French anti-money laundering and counter-terrorist financing legislation (Lutte contre le blanchiment de capitaux et le financement du terrorisme – LCB-FT).
We may therefore be legally required to collect and verify information concerning:
• your identity;
• your address and nationality;
• your profession or business activities;
• any ultimate beneficial owners;
• the nature and purpose of the proposed transaction;
• the source of funds used for the transaction; and
• where appropriate, your source of wealth.
We may request supporting documentation and, where necessary or legally required, carry out checks using publicly available information and specialised compliance databases. These checks may include politically exposed person (PEP) screening, sanctions screening and other relevant risk indicators.
If we are unable to obtain or verify information required by law, we may be unable to establish or continue a business relationship with you or participate in a real estate transaction.
Where required by law, we may disclose information to TRACFIN or other competent authorities. In certain circumstances, the law prohibits us from informing you that such a report has been made.
5. Use of Artificial Intelligence (AI)
tóco d’azur may use Artificial Intelligence (AI) and AI-assisted tools in connection with its business activities.
AI may, for example, be used to assist with:
• drafting, editing and improving texts;
• translations;
• property descriptions and marketing materials;
• structuring, summarising and analysing information;
• administrative activities;
• communications and customer service; and
• improving the efficiency of internal processes.
Where the use of AI involves the processing of personal data, such processing will be carried out in accordance with the GDPR and, where applicable, Regulation (EU) 2024/1689 (the EU AI Act).
tóco d’azur does not use AI to make decisions based solely on automated processing which produce legal effects concerning clients or similarly significantly affect them, unless permitted by law and the required safeguards have been implemented.
Where appropriate, AI-generated output is subject to human review.
We do not enter identity documents, financial information or other confidential client information into publicly accessible generative AI services without appropriate contractual, technical and organisational safeguards.
Where you interact directly with an AI system used by or on behalf of tóco d’azur, such as an AI-powered chatbot, you will be informed accordingly where required by applicable law.
6. Who may we share personal data with?
Where necessary for the provision of our services or compliance with legal obligations, we may share personal data with:
• notaries;
• other real estate agents and professionals;
• sellers and prospective purchasers, where necessary for a transaction;
• lawyers, accountants and other professional advisers;
• banks, mortgage brokers and financial institutions;
• surveyors, architects, diagnostic professionals and other property specialists;
• IT, hosting, CRM, email and communications service providers;
• identity verification and compliance service providers;
• AI and other technology service providers, subject to appropriate safeguards;
• courts, regulatory bodies and other public authorities; and
• TRACFIN and other competent authorities where required by law.
We do not sell your personal data to third parties.
7. Transfers outside the EEA
Some of our service providers may process personal data outside the European Economic Area (EEA).
Where personal data is transferred to a country which is not covered by an adequacy decision of the European Commission, we implement appropriate safeguards in accordance with the GDPR, such as the European Commission’s Standard Contractual Clauses, where required.
8. Retention periods
We retain personal data only for as long as necessary for the purposes for which it was collected, taking into account statutory retention requirements and applicable limitation periods.
Data relating to an active client relationship is retained for the duration of that relationship and thereafter for as long as necessary to comply with legal obligations or to establish, exercise or defend legal claims.
Documents and information collected pursuant to French LCB-FT legislation are generally retained for five years in accordance with applicable legal requirements.
Prospect and marketing data is not retained for longer than necessary and is retained in accordance with applicable legislation and CNIL guidance.
9. Security
We implement appropriate technical and organisational measures designed to protect personal data against loss, destruction, alteration, unauthorised disclosure and unauthorised access.
Access to personal data is limited to persons who require such access for their work and who, where applicable, are subject to confidentiality obligations.
10. Cookies
Our website uses cookies and similar technologies.
Cookies that are strictly necessary for the operation of the website may be used without consent to the extent permitted by law.
Other cookies, including certain analytics, advertising and tracking cookies, are only placed after obtaining your consent where this is required by law.
You can manage your preferences and withdraw your consent through the cookie management tool available on our website.
11. Your privacy rights
Subject to the conditions set out in the GDPR, you have the right to:
• access your personal data;
• have inaccurate personal data corrected;
• request deletion of your personal data;
• request restriction of processing;
• object to certain processing;
• withdraw your consent at any time;
• exercise your right to data portability; and
• in the circumstances provided for in Article 22 GDPR, not be subject to a decision based solely on automated processing which produces legal effects concerning you or similarly significantly affects you.
These rights are not absolute. In certain circumstances, we may be legally required to continue processing or retaining personal data, including pursuant to our LCB-FT obligations.
12. Exercising your rights
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
tóco d’azur
34 Rue Caffarelli
06000 Nice
France
Email: contact@tocodazur.com
Tel.: +33 4 93 57 83 99
We may ask you to provide proof of identity where reasonably necessary to process your request.
13. Complaints
If you believe that we have not processed your personal data in accordance with applicable data protection legislation, you have the right to lodge a complaint with the French data protection authority:
Commission Nationale de l’Informatique et des Libertés (CNIL)
3 Place de Fontenoy
TSA 80715
75334 Paris Cedex 07
France
www.cnil.fr
14. Third-party websites and social media
Our website may contain links to websites and social media platforms operated by third parties. Those parties are responsible for their own processing of personal data. We recommend that you review their privacy policies.
15. Changes to this Privacy Policy
tóco d’azur may amend this Privacy Policy from time to time, including to reflect changes in its services, technology or applicable legislation.
The most recent version will always be published on our website.